App pings Council (photo +gps) potholes/fly tip/graffiti/traffic signal problems
WHY SHOULD WE DO THIS?
Because it meets the Challenge question you've set head on.
It ticks 2 out of the 3 top most important doorstep issue for Councillors and Residents of Surrey in 2013 (roads and value for money). It affects everyone. Every age.
Stating the obvious, but when these problems aren't addressed in a timely manner, they grow and end up costing much more than they should.
That's not just the cost of a growing pothole, piece of griffiti or pile of tip rubbish, but the knock on costs to the Council and ultimately the Residents of, eg. insurance claims for vehicle damage and personal injury from potholes that haven't been filled, and the costs to administer said claims. Unacceptable at every level. I won't bore you with the statistics, but have a look at this article...http://news.sky.com/story/1064294/potholes-crumbling-road-crisis-warning...
So a pothole that might cost £50-£75 pounds to repair ends up costing us 10 times that! It's dangerous, it's wasteful and it's ugly.
Some Councils are already offering a version of this App. It's cheap, simple and common sense. And, we've all already got some of the tech resource required to make it happen, in our pockets!
Currently, Residents are guided to report these problems, several clicks into the SCC website.
HOW WOULD IT WORK?
An App to report potholes/fly tip/ graffiti etc with a photo and linked to GPS. Instantly updates our central database, instantly updates staff work schedules for a timely response to the issue identified making better use of staff time and resources - better value for money.
The App could be designed to be smart enough to add scale/measures to the pic/problem identified, so it allows staff to determine level of urgency/ priority...? So first visit isn't a scouting exercise because we've not been provided enough information, but more often than not - a real fix. Job done.
The App could be piloted with all or some of our 26,000+ staff before being rolled out countywide?
Spin off benefit, SCC could also use the App to provide a Surrey Street 'Works' update to Residents so they can see when and where works are scheduled in their area over the next few months.
Another feature - could be to allow Residents to instantly report traffic signals that are out of sync/ changing too fast or slow etc....resulting in huge bottlenecks of traffic at peak times!!
I know a lot of this information is available on the SCC website, but, I think we can make it a lot more interactive,accessible and real-time.
We could even combine it with the concept of Reward points, for being the first to report the problem!!!
Make it fun? So it shows regional league tables, of which areas of the County are really embracing it.
We could even link it up with Eagle Radio....reporting traffic delays?...
The benefits, short-term, long-term, egoistic, altruistic, are exponential. Empowering Residents, to keep Surrey safe, beautiful.... and moving!! It's the App-gift that would just keep on giving....
~Please let me know whether someone's already working on this for SCC...if they are - Hallelujah!! If not - please consider it.